Privacy Policy

 

Last Updated: 4th May 2025

1. Introduction

Orion Pay (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our website, platform, and services.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA), applicable provincial privacy laws, and all relevant regulations under our registration as a Money Services Business (MSB) with FINTRAC in Canada.

By using Orion Pay, you agree to the terms of this Privacy Policy.

 

2. Information We Collect

We collect personal information necessary to provide our services and comply with legal requirements, including:

a) Information You Provide

  • Name, address, date of birth
  • Email address and phone number
  • Payment method details (e.g., bank account or credit card)
  • Government-issued identification (for KYC verification)
  • Proof of address (e.g., utility bill, bank statement)

 

b) Information Collected Automatically

  • IP address and browser/device details
  • Login timestamps and activity logs
  • Cookies and similar tracking technologies (see Section 9)

 

c) Transaction Data

  • Crypto purchase and sale history
  • Deposit and withdrawal records
  • Payment confirmations

 

3. How We Use Your Information

We use your personal information for the following purposes:

  1. To create and manage your account
  2. To process transactions and deliver cryptocurrency to your wallet
  3. To verify your identity and meet KYC/AML obligations
  4. To detect and prevent fraud or unauthorized activity
  5. To comply with Canadian laws and regulatory requirements
  6. To improve our services and user experience
  7. To communicate with you regarding your account or support inquiries

 

4. Legal Basis for Processing

We process your data based on:

  • Legal obligations(e.g., FINTRAC reporting, AML compliance)
  • Performance of a contract(fulfilling your transactions)
  • Legitimate interests(fraud prevention, service improvements)
  • Your consent(where required for marketing or optional features)

 

5. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Financial institutions and payment processorsto complete your transactions
  • Regulatory authorities(e.g., FINTRAC) as required by law
  • Identity verification providersfor KYC checks
  • IT and security service providersto protect our systems
  • Law enforcement agenciesif legally obligated

 

6. Data Retention

We retain your personal information only as long as necessary:

  • To provide services and maintain your account
  • To comply with legal and regulatory retention periods (typically 5–7 yearsafter account closure for financial compliance)
    After the retention period, your data will be securely deleted or anonymized.

 

7. Data Security

We use industry-standard security measures to protect your data, including:

  • Encryptionof sensitive data in transit and at rest
  • Restricted internal accessto personal information
  • Regular security auditsand monitoring

 

8. Your Rights

Under Canadian privacy laws, you have the right to:

  • Access your personal information
  • Request corrections to inaccurate or incomplete data
  • Withdraw consent for optional data uses
  • Request deletion of your personal information (unless we are required by law to keep it)

To exercise your rights, contact us at support@orion-pay.ca.

 

9. Cookies and Tracking

We use cookies to:

  • Keep you logged in
  • Remember your preferences
  • Analyze site performance
    You can disable cookies in your browser settings, but this may affect site functionality.

 

10. Third-Party Links

Our website may link to external sites. We are not responsible for their privacy practices and encourage you to review their policies.

 

11. Changes to This Policy

We may update this Privacy Policy to reflect legal changes or improvements to our practices. Updates will be posted on our website with a revised “Last Updated” date.

 

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, contact us:

Orion Pay – Compliance
Email: compliance@orion-pay.ca